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You’ve probably heard it called Photo Wallpaper Mural 20227_P Flaming Coffee Coffee Cup Fire Scent Coffee Beans – after all, that’s what it’s known by in most of the business world.

Here at Access, we call it client success and we have an entire department dedicated to it.Photo Wallpaper Mural Non-woven 10420_VEN Conrete and Metal Map world map earth

Or you could call it member success. While not a buzz word, this would be just as relevant a term.

What am I talking about?

All these describe the idea that companies should strategize their business plan with the end user in mind. And little by little,Photo Wallpaper Mural Non-woven 10633_VEA Turquoise Triangles abstract geometry it has taken over the business world mindset and become the preferred way to gain an audience’s loyalty – and all the benefits that come with it.

Posted by Gary Toyn on May 9, 2019 8:06:23 AM

When it comes to running a Photo Wallpaper Mural 20262_P Colourful Universe Planets Cosmos Outer Space Sta or loyalty program, your mama had it all figured out.

In honor of mothers everywhere (including mine who's been a mom for 71 of her 90 years), I’d like to share some life lessons learned from the mother hen herself – and how they can be used as best practices in running a successful membership discount club or loyalty program. Photo Wallpaper Mural Non-woven 10723_VEA Geometric Mosaic abstract geometry cyb

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The term “generation” refers to a group of people born around the same time that share similar experiences and other commonalities.

Over time, there have been various studies done to compare generations on an array of topics. And we are about to add a little comparison of our own to that list.Photo Wallpaper Mural Non-woven 10897_VEN Sunset Beach Sand Landscape Sky Horizo

Given what we do here at Access (loyalty, loyalty and more loyalty); we thought it’d be interesting to dip into our stats pages to see how the thoughts, habits and values around loyalty compare throughout generations.

Photo Wallpaper Mural Non-woven 11085_VEN Mosaic Abstraction Art Design Modern MBefore diving in, let’s start with a brief profile on each of the generations we’ll be comparing.

Posted by Kendra Lusty on Apr 25, 2019 9:19:34 AM

Some businesses seem to have it made. They have a faithful following that only seems to grow year after year.

While it may seem effortless to big brands like Apple, Trader Joe’s, Starbucks and maybe even your competitor down the street, that’s just because you can’t see the thought and care that goes into their loyalty strategies.Photo Wallpaper Mural Non-woven 11212_VE Mosaic Abstraction Art Design Modern Mo

In fact, you can build your own wildly successful loyalty program by hitting the right notes for your organization and members. Photo Wallpaper Mural Non-woven 11285_VEN Rhombus Abstraction Art Ornament MosaiHint: “right” could mean something very different for you than it does for other successful businesses.

There are a lot of reasons an association might want to build a new member benefits platform.Photo Wallpaper Mural Non-woven 11405_VEN Deer Animal Abstraction art Geometry D Some are attempting a formal loyalty strategy for the first time. Some may not be seeing the results they want and are beginning to rethink their solutions.

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Posted by Photo Wallpaper Mural Non-woven 0061770D13 Multicolour Powder Explosion on Apr 11, 2019 8:37:17 AM

We talk about customer loyalty a lot here on the Access blog. Not surprising, given that this is indeed a "loyalty blog."
When it comes to the topic of customer loyalty, however, we like to draw as much and as often as possible from what's happening in the real world. Using real data. In the pursuit of real results. Photo Wallpaper Mural Non-woven 11763_VE Poppies Field Meadow Flower Poppy Flow
Photo Wallpaper Mural Non-woven 20063_VEN Ship on the Turquoise Ocean Nature BoaAnd while some principles around customer loyalty tend to remain the same, it's always the data that helps us distinguish between the truth and what is merely "conventional wisdom."
That's why every year we lend our loyalty community a helping hand by gathering every relevant bit of customer engagement and loyalty data we can find.Photo Wallpaper Mural Non-woven 20182_VEN bluee Abstract Waves Abstract Navy bluee Since new data emerges all the time throughout the year, we update these statistics at least monthly, if not more often, so be sure to bookmark or subscribe to our email.
Note: the stats below and others from recent years can be found as always on our Ultimate Collection of Loyalty Statistics .Photo Wallpaper Mural Non-woven 20293_VEN Elephant Family Relief Elephants Afric As we've done in years past, we'll continue to provide a link back to the original source of the data for your convenience. And if you have relevant information you'd like us to include, don't hesitate to drop it in the comments.

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